What are your hours of operation?
We fulfill and ship orders Monday-Friday, 9-5. Weekends are subject to availability*
Where do you ship from?
Berties ships from Houston, Texas.
Where do you ship to?
We currently only ship within the Continental and Contiguous United States but are hoping to ship internationally in the future!
When will my order ship?
All orders are processed in 1-4 business days and shipped out the following business day.
Can I have a discount code applied after my order is placed?
No. All discount codes must be applied at the time of checkout.
What do I do if an item is out of stock?
Keep a lookout on our social media! We will always post when an item is restocked, if we are able to restock it.
How do I return an item?
See our Return Policy HERE.
What size do I order?
We do provide a general sizing chart, product description as well as other details on every page to help you figure out what size you need. If you have additional questions, please email us at info@shopberties or DM us Facebook/Instagram.
What payments do you accept?
We currently accept Visa, Mastercard, AMEX, Apple Pay, Google Pay and PayPal.
What happens if there is an error message on my order?
Email us at firstname.lastname@example.org or DM us on Facebook/Instagram for assistance placing an order.